Frequently Asked Question

If you are unsure or have any more questions, please feel free to get in touch or please view our full terms and conditions here.


Q: Why you select Classic Packing as best choice?


1.We choose raw material standards are strict, we only use best raw material.
2.We are original factory which reduce all the intermediate channel costs to offer competive price.
3.We inspect quality for 6 times according to different level.
4.We own outstanding sales team and skillful design team who can supply
customized solution for specific requirement.
5.Professional exhibition attended, include Canton Fair, Hong Kong Optical Fair, and fairs in Mido , Silmo, Cosmoprof Bologna.

6.We had passed ICS audit and BSCI, SEDEX, ISO9001,WALMART, DISNEY, TARGET, WALGREENS.

7.All your requirments, we will pay high attention and reply you within 24 hours.
8.We can do any test if customer request.


Q: Can I trust online business with you?

Sure. E-commerce is new but it develops very rapidly, as it is convenient and efficient. We are a reliable business and we provide quality products and services. We are a member of Trade Assurance service in Alibaba as well. Also we have our own professional designers to meet any of your requirements Anyone, anywhere, are welcome to use our website to initiate inquiries, place orders, check order status, fulfill payment and get our support online. Some people may not believe that they can just place orders online and get orders delivered. Give it a try and see how much convenience and pleasure you will get from online business. you will find that doing business through our website is so amazing!

Q: How about your production capacity? Are your products have the Quality assurance?

We produce various type of packings. Our professional designer and production always use the eco-friendly and recyclable material to make the product under our customer's requirement. Our production with over 160sets of single sewing machines, 70 sets of double needle machines, 6 sets of Bar-Tac and 3 set of pump cutting machines and high -head sewing machine, etc. All products provided by Green Field will be inspect by our team at standard SGS AQL 4.0, have enjoyed high reputation from our customers.

Q: What is your product range? where is your market?

We are professional packaging products provider, especially in paper box/gift packaging, glasses cases/Pouch, Makeup Bag/Cosmetic Bag, Shopping Bag. We can provide chocolate boxes, foldable boxes, cosmetic boxes, custom shape boxse, paper bags, other related packaging products and packaging auxiliary products. They are mainly famous in all over world, such as Europe, USA, Canada, Australia, Japan, Middle East, Southeast Asia and so on.

Q: How about quality control?

We understand, the quality and delivery is utmost important for customer.
We control and check all the steps of production, from logo confirmation, the purchasing of material, start day of cutting materials, sending pre-production sample for confirmation, production speed, packing, to shipping out of factory to catch the closing date. If any problem, we will immediately correct, or replace, buy new material, re-produce at any cost. And we will report to customer.


Q. Can you produce according to the samples or drawings?

Sure, we can produce according to your samples or technical drawings. For digital art, we prefer a PC file saved in CorelDRAW(.cdr), Photoshop(.psd), Illustrator(.ai), of course, jpg and pdf files are also acceptable, higher resolution will be better. Tips: always remember to convert text to outlines or curves, or you must include the font files with the design file.

Q: Do you provide OEM or ODM services?

Yes, we provide both. Our product and service mix fit clients of various sizes and with various needs. If you face strict time to market and want to lower cost, you can use our pre-designed and time-tested OEM products with minimal changes.Taking advantage of our E-commerce platform and highly visible sourcing platform, you can further cut down the sourcing cost.Prime clients with sophisticated product and design requirement can use our additional ODM services to meet their needs.

Q: How about the sample policy?

Free samples will be sent if we have that in stock . If no storage , we will charge low sample fees , the shipping fee and sample fee should be paid by your side firstly,and the sample fee can be refundable after your order meets our required quantity.

Q: How to order with us?

Send us inquiry--- receive our quotation—negotiate order details—confirm the sample—sign the contract—pay deposit—mass production—cargo ready—balance/delivery—further cooperation.

Q: How about your order service?


After order is confirmed, we have a meeting with the all dept.
Before production, investigate all the workmanship and technical details, make sure all the details are under control.


More Detailed Steps for Servicing the Order are the following:
1.Inspect all the materials when arrived, ensure they will match customers' requirements!
2. Inspect the semi-finished goods!
3.Online quality control!
4.Final products quality control!
5.Final inspection while packing up all the goods. If there is no other problem at this stage, our QC will issue the inspection report and release for shipping!
6.We strictly follow ISO AQL standards!


Q: How about the MOQ?

There are no MOQ of some of our products, we have stock for some popular items.  Other products MOQ will be depended.  You can contact us for more information.

Q.What is your terms of payment?

Sample cost / Mould cost to be prepaid prior to sampling;30% deposit to be prepaid prior to mass production;Balance to be prepaid after Inspection, before shipment.For stable customers, we accept monthly payment.For small amount, we accept PAYPAL which is fast and convenient, for large amount, we accept T/T and L/C.

Q.What is the lead time?  

Sample Lead Time -- 7~15 days upon receipt of your sample/artwork and advanced payment. Production Lead Time – 25~30 days upon receipt of your approval of the pre-production sample and advanced payment.The specific delivery time depends on the items and the quantity of your order.

Q: How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Show us clear photos or video of the quality problem, or send back a few samples for our study, we will make a satisfied solution for you within 24 hours after we confirm the problem.

Q: Can you do the design for us?

Yes. We have a professional team with rich experience in packaging box design and manufacturing. We can manufacture the products as per your requirements.

Q: Will you arrange the shipment and the shipping ways?

Generally the logistics company we cooperate can send the cargo to the place where you want. Besides, we promise that goods will be arranged as soon as possible and delivered in the shortest time. Shipping ways could be by air,by sea according to your requirement. Your order would be packed and shipped safely by our professional freight forwarder or your own freight forwarder.

Q. What is your terms of packing?

Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Q: What kind of material you have?

Cotton, canvas, jute, linen, velvet, suede, nylon, polyester, felt, PU leather, satin, mesh, brocade, paper, etc,for makeup bags or glasses case.

Cloth, Pu leather , Paper, Plastic , Tinplate, Velvet ,Wood ,bamboo etc for box.


Q: What information should I let you know if I want to get a quotation?

1.Size (Length x Width x Height)
2.Material
3.The printing colors
4.Quantity
If it is possible, please also provide with pictures or artwork for checking. Samples will be best to help us to calculate an accurate price.

Q. When we create the artwork, what kind of format is available for printing?

PDF, CDR, AI, PSD welcome.

Q. What is your shipping options?

Our price is not including shipping fee, and you can know the shipping fee easily once you confirm order quantity, destination and shipping method. There are some shipping options as below for your ref.
Express (DHL, FedEx, TNT, UPS, SF) are worldwide shipping, may need about 4-10 days for delivery.

China Post(ePacket) is cheaper than Express, but may need 20-35 days for delivery, and it’s for small parcel only, less 2KGS.
Airline and Sea Transportation can ship goods to all over the World .We have long term cooperation with shipping company. And you should can handle custom clearance in your local port. That may need 20-35 days for delivery. It’s cheapest shipping option, butfor big order only, more than 100KGS
 
African Clients from Zambia, Libya, Nigeria, Tanzania, Mozambique, Kenya, we will recommend shipping company in Guangzhou which
more cost-effectively to your country!
 
 It is perfect if you have shipping agents in CHINA. Mostly domestic shipment will be Free unless specially Note.


Q. Where is your nearest port?

Ningbo and Shanghai are our nearest ports.

Still can't find the answer to your questions? Contact us


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